Order processing and Delivery

Orders will usually be despatched 7 - 10 days after the order has been placed. This will occassionally be longer dependent on stock levels. The order will be delivered by either by Royal Mail or by a courier service which will require a signature upon receipt. This will be dependent on value and size of the package.

If there is no one available to sign for the goods the courier will leave a card with details of how you should contact them. If the delivery is not signed for courier will leave a card for you to re-arrange delivery (within same postal code area).

Please ensure the contents of the consignment match the items listed on the delivery note and report any discrepancy to Liberator within 14 days of the despatch date.

If you fail to contact them to arrange re-delivery your parcel will be returned to Liberator Ltd as undeliverable. Should your parcel be returned to us, there will be a further delivery charge to re-send your order.

Please note that courier delivery services are normally only available Monday to Friday inclusive, between the hours of 9am and 5pm.

You should note that during the lead up to, and after holiday periods parcel delivery may slow down or is delayed so please bear this in mind if you are placing an order just before Christmas, or near to a Bank Holiday period (please note: we are closed from the Christmas to New Year holiday period, inclusive) orders placed during this period will not be despatched until after the first working day, following this particular holiday period.

Returns Policy

We hope that you will be pleased with your order.

Please ensure the contents of the consignment match the items listed on the delivery note and report any discrepancy to Liberator within 14 days of the despatch date.

Liberator Ltd operate a 30 days sale or return policy.

Please contact Liberator on 0845 2261144 to arrange the return of the product.

Please ensure you arrange this with customer services before you return the item to us.

The product must arrive back at Liberator in as new condition. If the product has been used or is not in good condition, then the credit / replacement may not be given.

Products returned without prior arrangement with customer services may not be processed and the credit / replacement may not be given.

The Customer will be charged or must pay postage if it is their decision not to keep the product; LIberator will pay if the product is faulty or if we have made a mistake, e.g. shipped wrong product.

Faulty goods - we will replace or refund purchase value of product if requested, on receipt of faulty goods.

'Faulty' is defined as manufacturing defect or damage in transit to customer; no exchange or refund will be allowed if the product has been damaged by the customer due to neglect or misuse.

Refunds will be made to the same debit or credit card that was originally used for the purchase.

Payments

We will only accept Creditcard payments using Visa, MasterCard, Solo and Switch debit cards.

Tax Charges

For all UK orders a VAT charge of 17.5% will be made unless exempt. Please note that carriage charges are not VAT exemptable. 

Online Credit Card security

Our site is a secure e-commerce site and we are utilising the latest encryption technology with our e-commerce partners Barclays Bank Plc Online Merchant Services.

Complaints

If for any reason you are unhappy with our service please call us on 0845 226144 or alternatively email: info@liberator.co.uk and we will endeavour to find out what has gone wrong and make every effort to correct things immediately.